jellevo Terms & Conditions

01 Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "jellevo" / "the Platform" — refers to the online gaming website operated at jellevo.bet, including all subdomains, mobile interfaces, and associated services.
• "Account" — the registered user profile created by a Player on jellevo, including the associated PHP wallet and betting history.
• "Player" / "User" — any individual who has registered an account or is accessing jellevo for the purpose of placing wagers or using gaming services.
• "Balance" / "Wallet" — the Philippine Peso (PHP / ₱) funds held in a Player's jellevo account, including real-money balance and bonus balance where applicable.
• "Bonus Funds" — credits added to a Player's account as part of a promotional offer, subject to separate wagering requirements and conditions.
• "Wager" / "Bet" — any real-money stake placed by a Player on a game, event, or outcome available on the jellevo platform.
• "KYC" — Know Your Customer verification, the process by which jellevo confirms a Player's identity, age, and eligibility as required by PAGCOR regulations.
• "PAGCOR" — the Philippine Amusement and Gaming Corporation, the government agency responsible for regulating gaming operations in the Philippines under which jellevo holds its operating authority.
• "Prohibited Territory" — any jurisdiction outside the Republic of the Philippines, or any jurisdiction within the Philippines where online gambling is restricted by applicable local ordinance.

02 Eligibility & Registration

To open and maintain a jellevo account, you must satisfy all of the following eligibility conditions at the time of registration and on a continuous basis throughout your use of the platform:

• You are at least 21 years of age, as required under PAGCOR regulations and applicable Philippine law.
• You are physically located within the Republic of the Philippines at the time you access jellevo and place any wager.
• You are not a current employee, contractor, director, or immediate family member of an employee of jellevo or any of its affiliated game providers or technology partners.
• You have not previously been self-excluded from jellevo or any PAGCOR-regulated gaming platform, or your self-exclusion period has fully elapsed and been formally lifted.
• You are not registering on behalf of another person, and you will be the sole beneficial owner and user of the account.
• The funds you deposit and wager on jellevo are not derived from criminal activity, and your use of jellevo does not constitute money laundering under Republic Act No. 9160 (Anti-Money Laundering Act) as amended.

Registration Process

During registration, you are required to provide accurate, complete, and current personal information including your full legal name, date of birth, residential address, contact number, and a valid email address. Providing false or misleading registration information is a material breach of these Terms and may result in immediate account closure and forfeiture of all funds.

jellevo reserves the right to require documentary proof of identity and eligibility at registration or at any point thereafter. Acceptable documents include a valid Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's license, UMID, SSS/GSIS ID, Voter's ID, or PRC ID). Failure to provide requested documentation within the timeframe specified by jellevo support may result in temporary account restriction or permanent closure.

03 Account Management

Single Account Policy

Each Player is strictly permitted to hold one (1) active jellevo account. If jellevo detects or reasonably suspects that a Player holds more than one account — whether registered under the same or different personal details, using the same device, IP address, payment method, or household — jellevo may suspend all associated accounts, void all pending bets, and permanently forfeit any outstanding balances without prior notice.

Account Security

You are solely responsible for maintaining the confidentiality of your jellevo username, password, and any two-factor authentication (2FA) codes associated with your account. You must not share your login credentials with any third party. jellevo will treat all actions performed using your credentials as having been authorized by you. If you suspect unauthorized access to your account, you must notify jellevo support immediately via live chat or email.

Inactive Accounts

A jellevo account is considered inactive if no login activity is recorded for a continuous period of twelve (12) months. jellevo reserves the right to apply an inactivity administration fee of up to ₱100 per calendar month to inactive accounts once the twelve-month threshold has been reached, provided the account balance remains positive. You will be notified via email before any fee is applied. Accounts with a zero balance after the inactivity period may be archived and closed.

Account Closure by the Player

You may request to close your jellevo account at any time by contacting customer support via live chat or email. Prior to closure, all pending withdrawals must be processed and any active bonus wagering requirements resolved. jellevo will process voluntary account closure requests within five (5) business days of receiving a verified request.

04 Deposits & Withdrawals

Accepted Payment Methods

jellevo accepts deposits and processes withdrawals exclusively in Philippine Peso (₱ / PHP) through the following verified payment channels: GCash, Maya (formerly PayMaya), BPI online banking, BDO online banking, Metrobank online banking, 7-Eleven (via payment kiosks), Coins.ph, and USDT TRC20 cryptocurrency. jellevo does not accept cash deposits or payments via unverified third-party agents.

Deposit Limits & Processing

Minimum deposit amounts and maximum daily deposit limits apply and are displayed at the point of transaction within your jellevo account. Deposits via GCash and Maya are processed in real time under normal network conditions. Bank transfer deposits (BPI, BDO, Metrobank) may take up to one (1) business day to reflect in your jellevo wallet. jellevo is not liable for delays caused by third-party payment processors or banking network outages.

Withdrawals

All withdrawal requests are subject to completion of KYC verification. Unverified accounts may not process withdrawals exceeding ₱5,000. Verified account withdrawals to GCash and Maya are typically processed within thirty (30) minutes during business hours (8:00 AM – 10:00 PM PST). Bank transfers are processed within one (1) to three (3) business days. jellevo reserves the right to request additional documentation before approving any withdrawal request in excess of ₱50,000.

Anti-Money Laundering (AML) Compliance

jellevo complies with the Anti-Money Laundering Act of the Philippines (RA 9160 as amended by RA 10365 and RA 11521). jellevo is required to report covered and suspicious transactions to the Anti-Money Laundering Council (AMLC) as prescribed by law. Players who deposit funds and withdraw them without placing sufficient wagers may be subject to AML review, and their funds may be temporarily held pending investigation.

05 Bonuses & Promotions

jellevo offers a range of promotional bonuses including welcome deposit bonuses, reload bonuses, cashback offers, free spins, and VIP loyalty rewards. All promotional offers are subject to the specific terms published alongside each offer at the time it is made available to you. In the event of any conflict between a specific promotion's terms and these General Terms, the promotion-specific terms shall prevail.

General Bonus Conditions

• Bonus funds are credited to a separate bonus wallet and cannot be withdrawn until the applicable wagering requirement is fully met.
• Wagering requirements are calculated on the total bonus amount credited. Specific multipliers (e.g., 30x, 40x) are stated in each promotion's individual terms.
• Bets placed on games with a contribution rate below 100% will contribute proportionally toward wagering requirements. Games with 0% contribution (e.g., certain live dealer games during specific promotions) will not count at all.
• jellevo reserves the right to remove any bonus and associated winnings from an account where it has reasonable grounds to believe the bonus was claimed in bad faith or in breach of these Terms.
• Bonuses may not be transferred between accounts, sold, or exchanged for cash outside the standard wagering resolution process.
• jellevo reserves the right to modify, suspend, or discontinue any promotion at any time with reasonable notice to affected Players.

06 Gameplay Rules

All games available on the jellevo platform are governed by individual game rules published within each game interface. In addition to game-specific rules, the following general gameplay terms apply to all products across the jellevo platform:

• All game outcomes on jellevo are determined by certified Random Number Generator (RNG) software or live dealer draw, depending on the product type. RNG systems are independently tested and certified.
• In the event of a technical malfunction, disconnection, or error during a game round, jellevo's system logs will be the definitive record of the game state. jellevo reserves the right to void any bet or game round that cannot be verified from server-side logs.
• Minimum and maximum bet limits apply to each game and are displayed within the game interface prior to placing a wager. jellevo reserves the right to adjust table limits at any time without prior notice.
• jellevo's sports betting odds are subject to change at any time prior to the settlement of a bet. Bets accepted at published odds will be settled at the odds prevailing at the time the bet was confirmed, except in cases of manifest error.
• A "manifest error" refers to an obvious or palpable mistake in the setting of an odds line or in the crediting of winnings. jellevo reserves the right to void and re-settle bets placed at clearly erroneous odds, with notice to the affected Player.

07 Prohibited Conduct

The following conduct is strictly prohibited on the jellevo platform and constitutes grounds for immediate account suspension, forfeiture of balances, and referral to PAGCOR and/or Philippine law enforcement authorities where applicable:

• Using automated software, bots, scripts, or any artificial intelligence tools to place bets or interact with the platform without human decision-making.
• Engaging in collusion with other Players or any third party to influence game outcomes or exploit bonus structures.
• Exploiting software errors, game glitches, or platform vulnerabilities. Any winnings derived from a known or exploited technical error are void and subject to recoupment.
• Engaging in arbitrage betting strategies designed to guarantee profit regardless of outcome, particularly in conjunction with promotional offers.
• Accessing jellevo using VPN, proxy services, or any technology designed to mask your true geographic location or identity.
• Using jellevo for any purpose that constitutes money laundering, terrorist financing, or any other criminal activity under Philippine law.
• Attempting to charge back, reverse, or dispute a payment made to jellevo through your bank or payment provider in bad faith.
• Harassing, threatening, or abusing jellevo staff, support agents, or other players in any communication channel.

08 Intellectual Property

All content on the jellevo platform — including but not limited to the jellevo brand name, logo, website design, graphical elements, game interfaces, software code, marketing materials, and written content — is the exclusive intellectual property of jellevo or its licensed content providers and is protected under Philippine intellectual property law and applicable international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the jellevo platform for personal entertainment purposes only. This license does not permit you to copy, reproduce, redistribute, modify, create derivative works from, or commercially exploit any content found on the jellevo platform without prior written authorization from jellevo.

09 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, jellevo's total aggregate liability to you in connection with your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you into your jellevo account during the thirty (30) calendar days immediately preceding the event giving rise to the claim.

jellevo shall not be liable for any of the following, regardless of whether such losses were foreseeable or jellevo had been advised of the possibility of such losses:

• Loss of winnings, profits, revenue, or data arising from platform downtime, technical failures, or third-party service interruptions.
• Losses arising from your failure to secure your account credentials or your voluntary disclosure of login information to a third party.
• Indirect, incidental, special, or consequential damages of any kind arising from your use of or inability to use the jellevo platform.
• Losses resulting from actions taken by PAGCOR or Philippine regulatory authorities that affect the availability of the platform.

10 Suspension & Termination

jellevo reserves the right to suspend or permanently close any Player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable timeframe after being requested to do so.
• Reasonable grounds to believe the account is being used for fraudulent, criminal, or money laundering purposes.
• Receipt of a direction, instruction, or regulatory requirement from PAGCOR or any competent Philippine authority.
• Detection of prohibited conduct as described in Section 7 of these Terms.

Upon account termination for cause, jellevo may forfeit the entire account balance, including both real-money and bonus funds, where such termination is attributable to a breach of these Terms by the Player. In cases where jellevo closes an account without cause, any verified real-money balance will be returned to the Player via the original deposit method.

11 Disputes & Complaints

If you have a complaint or dispute relating to your jellevo account, a game outcome, a payment, or any other matter, you must first contact jellevo customer support via live chat (available 24/7 Philippine Standard Time) or by email at [email protected]. jellevo will acknowledge all written complaints within twenty-four (24) hours and aims to resolve standard disputes within five (5) business days.

If your complaint is not resolved to your satisfaction by jellevo's internal complaints process, you may escalate the matter to PAGCOR's designated gaming complaints division. jellevo accepts PAGCOR's dispute resolution decisions as binding where the matter falls within their regulatory jurisdiction.

All disputes must be raised within thirty (30) days of the event giving rise to the complaint. jellevo will not entertain claims relating to events that occurred more than thirty (30) days prior to the date the complaint is submitted.

12 Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, the Electronic Commerce Act (RA 8792), the Data Privacy Act of 2012 (RA 10173), and applicable PAGCOR regulations.

Any dispute arising from or in connection with these Terms that cannot be resolved through jellevo's internal complaints process or PAGCOR mediation shall be subject to the exclusive jurisdiction of the competent courts of the City of Manila, Philippines. You irrevocably submit to such jurisdiction for the purposes of any such proceedings.

13 Amendments to These Terms

jellevo reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email notification or a prominent notice on the jellevo platform at least seven (7) calendar days before the amended Terms take effect. Non-material changes (such as grammatical corrections or formatting updates) may be applied without prior notice.

Your continued use of the jellevo platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using jellevo and contact support to initiate voluntary account closure before the effective date.

14 Contact Information

If you have questions about these Terms & Conditions or any aspect of your jellevo account, you may contact the jellevo support team through the following channels:

For regulatory matters or escalated complaints, you may also contact PAGCOR directly at their official government website. jellevo cooperates fully with PAGCOR investigations and regulatory inquiries.