jellevo Privacy Policy
Your personal data belongs to you. This Privacy Policy explains exactly what information jellevo collects, why we collect it, how we use and protect it, and the rights you hold as a data subject under Philippine law.
// Our Privacy Commitments
How jellevo Handles Your Data
Data Minimization
jellevo only collects personal data that is strictly necessary to operate your account, process transactions, comply with PAGCOR and AMLC obligations, and deliver the gaming services you've signed up for. We do not collect data speculatively or for purposes unrelated to your jellevo account.
256-bit SSL Encryption
All data transmitted between your device and jellevo's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Your login credentials, payment details, and personal information are never transmitted in plain text. Stored data is protected by AES-256 encryption at rest.
Your Rights Under RA 10173
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to access, correct, object to, erase, and port your personal data held by jellevo. You also have the right to be informed and to lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
No Unauthorized Third-Party Sharing
jellevo does not sell, rent, or trade your personal data to third-party marketers or data brokers. Data is shared only with vetted service providers who support the operation of your account (such as payment processors and KYC verification partners), and only under strict data processing agreements.
Defined Retention Periods
jellevo retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, regulatory, and compliance obligations. Transaction records are retained for a minimum of five (5) years as required by PAGCOR and AMLC regulations. Account data is deleted or anonymized upon expiry of the applicable retention period.
Marketing Opt-Out Anytime
If you have consented to receiving promotional communications from jellevo, you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support. Opting out of marketing does not affect the processing of your data for account management or regulatory compliance purposes.
Scope of This Policy: This Privacy Policy applies to all personal data processed by jellevo in connection with the operation of the jellevo.bet platform, including account registration, gameplay, financial transactions, customer support interactions, and marketing communications. It applies to all players, visitors, and prospective users regardless of whether they hold an active jellevo account.
01 Data Controller Information
jellevo acts as the Data Controller in respect of all personal data collected and processed through the jellevo.bet platform. As Data Controller, jellevo determines the purposes for which your personal data is processed and the means by which that processing takes place, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
jellevo operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulations and is committed to processing personal data in a lawful, fair, and transparent manner. jellevo has appointed a Data Protection Officer (DPO) who is responsible for overseeing data protection compliance. Contact details for the DPO are provided in Section 13 of this Policy.
02 Personal Data We Collect
jellevo collects personal data across several categories depending on your relationship with the platform. The table below provides a structured overview of the categories of personal data we process:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, nationality | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | GCash/Maya account reference, bank account name, deposit & withdrawal history, wallet balance | Deposit, withdrawal & KYC processes |
| Gaming Data | Bet history, game sessions, wager amounts, win/loss records, bonus usage | Active gameplay on the platform |
| Technical Data | IP address, device type, browser type, operating system, session timestamps, geolocation data | Every platform visit & session |
| Communications Data | Live chat transcripts, support email content, survey responses | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channels, promotional interaction history | Registration & preference updates |
Sensitive Personal Information
jellevo may collect sensitive personal information as defined under RA 10173, including government-issued identification numbers (e.g., PhilSys ID, passport number, driver's license number) as part of mandatory KYC verification required by PAGCOR. This sensitive data is processed under strict access controls and is used exclusively for age and identity verification purposes.
03 How We Collect Your Data
jellevo collects personal data through the following channels and mechanisms:
- Direct submission: When you register an account, complete KYC verification, submit a deposit or withdrawal request, contact customer support, or participate in a survey or promotion.
- Automated technical collection: Through cookies, web beacons, server logs, and similar tracking technologies when you visit or interact with the jellevo.bet platform. See Section 6 for full cookie details.
- Third-party sources: From identity verification service providers (for KYC checks), payment processors (for transaction confirmation), and fraud detection partners — solely for the purposes of verifying your identity and processing your transactions.
- Gameplay activity: Game engines and betting systems automatically record your gameplay sessions, wager amounts, and outcomes as part of normal platform operation and for regulatory reporting obligations.
04 Purpose & Legal Basis for Processing
jellevo processes your personal data only where there is a valid legal basis for doing so under RA 10173 and applicable data privacy regulations. The following table outlines the primary purposes for which jellevo processes personal data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification (KYC) | Performance of contract; Legal obligation (PAGCOR, AMLC) |
| Processing deposits, withdrawals, and managing your PHP wallet | Performance of contract |
| Providing gaming services (slots, live casino, sports betting, bingo, fishing games) | Performance of contract |
| Anti-money laundering monitoring and suspicious transaction reporting to AMLC | Legal obligation (RA 9160 as amended) |
| Responsible gaming monitoring and self-exclusion enforcement | Legal obligation (PAGCOR); Legitimate interests |
| Fraud detection, security monitoring, and platform integrity | Legitimate interests; Legal obligation |
| Sending promotional emails, SMS, and in-platform notifications | Consent (withdrawable at any time) |
| Customer support and dispute resolution | Performance of contract; Legitimate interests |
| Platform analytics and product improvement | Legitimate interests |
05 Sharing Your Personal Data
jellevo does not sell or rent your personal data to third parties. We may share your data with the categories of recipients listed below, strictly on a need-to-know basis and under binding data processing agreements or legal obligations:
- Payment processors and e-wallet partners (GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, USDT TRC20 network operators) — for the purpose of processing your financial transactions.
- KYC and identity verification providers — third-party services engaged to verify the authenticity of government-issued IDs submitted during account registration.
- Game content providers and software licensors — platform partners whose games are hosted on jellevo. These providers may process session data to deliver game outcomes and record betting results.
- PAGCOR and Philippine regulatory authorities — jellevo is legally required to submit gaming records, player data, and financial reports to PAGCOR as a condition of its operating license.
- Anti-Money Laundering Council (AMLC) — jellevo is a covered person under RA 9160 and is required by law to submit covered transaction reports (CTRs) and suspicious transaction reports (STRs) to the AMLC.
- Law enforcement and courts — where jellevo is required by a valid court order, subpoena, or lawful direction from a Philippine government authority to disclose personal data.
- Cloud hosting and IT infrastructure providers — data center and server infrastructure providers who host the jellevo platform under strict confidentiality and security obligations.
Note on Business Transfers: In the event that jellevo undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data under the new entity.
06 Cookies & Tracking Technologies
jellevo uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate and improve the platform. When you first visit jellevo.bet, you will be presented with a cookie consent notice. Non-essential cookies will only be set with your explicit consent.
Types of Cookies We Use
- Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
- Functional Cookies: Remember your language preferences, account settings, and game interface configurations to provide a personalized experience across sessions.
- Analytics Cookies: Help jellevo understand how players navigate and use the platform, which pages are visited most frequently, and where technical errors occur. Data collected is aggregated and does not identify individual users.
- Security & Fraud Detection Cookies: Support jellevo's fraud prevention systems by identifying unusual access patterns, multiple account detection, and bot activity.
You may manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies may prevent you from logging into your jellevo account or using certain platform features.
07 Data Retention
jellevo retains personal data for as long as is necessary to fulfill the purpose for which it was collected, subject to applicable legal and regulatory minimum retention requirements. The following retention periods apply:
- Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, as required by PAGCOR and AMLC regulations.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction under RA 9160 (Anti-Money Laundering Act) requirements.
- Gaming and betting records: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
- Customer support communications: Retained for two (2) years from the date of the last interaction unless part of an ongoing dispute or regulatory investigation.
- Marketing data: Retained until you withdraw consent or request erasure, provided no overriding legal obligation requires its continued retention.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized such that it can no longer be attributed to any identifiable individual.
08 Security Measures
jellevo implements a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our technical and organizational security measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and jellevo's servers.
- AES-256 encryption for personal data stored in jellevo's database systems.
- Multi-factor authentication (MFA) options for player accounts, including one-time passwords (OTP) via SMS or email.
- Role-based access controls limiting staff access to personal data strictly on a need-to-know basis, with full access logging and audit trails.
- Regular third-party penetration testing and security audits of the jellevo platform infrastructure.
- Dedicated fraud detection and monitoring systems operating in real time to identify and respond to suspicious activity.
- Incident response procedures in place to contain data breaches and notify affected data subjects and the National Privacy Commission (NPC) within the timeframes prescribed by RA 10173.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jellevo will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects without undue delay as required by RA 10173 and NPC regulations.
09 Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jellevo. You may exercise any of these rights by contacting jellevo's Data Protection Officer at the contact details in Section 13.
Right to Be Informed
You have the right to be informed of the purpose, extent, and method of processing of your personal data before it is entered into jellevo's systems. This Privacy Policy constitutes jellevo's primary fulfillment of this right.
Right to Access
You have the right to request a copy of the personal data jellevo holds about you, along with information on how it is being used. jellevo will respond to access requests within fifteen (15) business days of receipt of a verified request.
Right to Correction
If personal data jellevo holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected or updated. Minor corrections (e.g., contact number, email address) can be made directly through your account settings.
Right to Erasure or Blocking
You may request that jellevo erase or block your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. This right is subject to jellevo's overriding legal and regulatory retention obligations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing or profiling purposes. You may exercise this right at any time by updating your account preferences or contacting support.
Right to Data Portability
You have the right to receive a copy of the personal data you have provided to jellevo in a structured, commonly used, machine-readable format, where technically feasible and where processing is carried out by automated means.
Right to Lodge a Complaint
If you believe jellevo has violated your data privacy rights under RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. You are encouraged to contact jellevo's DPO first to seek resolution before escalating to the NPC.
10 Minors & Age Restriction
jellevo does not knowingly collect personal data from individuals under the age of 21. The jellevo platform is strictly restricted to adults aged 21 years and above, in compliance with PAGCOR regulations governing online gaming in the Philippines.
If jellevo discovers or has reason to believe that personal data has been collected from an individual under 21, the relevant account will be immediately suspended, all associated data will be flagged for deletion following any mandatory regulatory review, and the matter may be referred to PAGCOR. If you are a parent or guardian and believe your child under 21 has registered on jellevo, please contact our DPO immediately using the contact details in Section 13.
11 Cross-Border Data Transfers
Some of jellevo's service providers — including game content providers, cloud infrastructure partners, and fraud detection systems — may be located outside the Republic of the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, jellevo ensures that adequate safeguards are in place in compliance with the cross-border transfer provisions of RA 10173 and NPC regulations.
These safeguards include standard contractual clauses, binding data processing agreements, and verification that the recipient jurisdiction provides a comparable level of data protection to that afforded by Philippine law. jellevo does not transfer personal data to jurisdictions that do not provide adequate protection without obtaining your explicit consent or without the applicable legal safeguards being in place.
12 Changes to This Privacy Policy
jellevo may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal or regulatory requirements, or the addition of new platform features. Material changes to this Policy will be communicated to registered players via email and/or a prominent notice on the jellevo platform at least seven (7) calendar days before the changes take effect.
The "Effective Date" at the top of this Policy will always reflect the date on which the current version came into force. We encourage you to review this Policy periodically. Your continued use of the jellevo platform after the effective date of any revision constitutes your acknowledgment of the updated Policy.
13 Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or jellevo's handling of your personal data, you may contact our Data Protection Officer (DPO) through the following channels:
Data Protection Officer — jellevo
Email: [email protected] (subject line: "Data Privacy Request")
Live Chat: Available 24/7 via the jellevo platform — please identify yourself as submitting a data privacy request.
Response Time: jellevo's DPO will acknowledge all data privacy requests within five (5) business days and will endeavor to provide a substantive response within fifteen (15) business days of receipt of a verified request.
If you are not satisfied with jellevo's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the government authority responsible for enforcing RA 10173.
// Your Data Is Safe With Us
Play With Confidence on jellevo
jellevo is built on transparency — in our games, our bonuses, and how we handle your personal data. Log in and enjoy the full jellevo experience knowing your information is protected under Philippine law.