jellevo Responsible Gaming
Gaming at jellevo is meant to be entertaining — not a source of financial stress or personal harm. This page outlines the tools, policies, and support resources available to help every Filipino player keep it that way.
Minimum Age Requirement
Philippine law and PAGCOR regulations require all players on jellevo to be at least 21 years of age. This is strictly enforced during account registration and KYC verification.
// Age Restriction Policy
No Access for Anyone Under 21
jellevo operates in full compliance with PAGCOR's age restriction rules. The minimum legal age for online gambling in the Philippines is 21 years old — and jellevo enforces this without exception. Every account registration requires a valid government-issued ID for age verification. Players who cannot prove their age will not be permitted to deposit, wager, or access any real-money game on the platform .
If jellevo has reason to believe that a registered account belongs to a person under 21 — whether through a failed KYC check, a report from a third party, or an internal review — the account will be immediately suspended pending investigation. Any funds held in the account during the suspension period will be handled in accordance with PAGCOR guidelines.
// Your Control Panel
Responsible Gaming Tools at jellevo
jellevo puts the controls directly in your hands. These tools are available to all registered players, free of charge, and can be activated anytime through your account settings or by contacting support.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis in Philippine Peso (PHP). Once your limit is reached, no further deposits will be accepted until the limit period resets. You can request a reduction immediately, but increases take 7 days to take effect — giving you time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. When your net loss for the day, week, or month reaches the limit you set, jellevo will automatically restrict further gameplay until the period ends. This tool is especially useful for players who want a hard boundary on their losses.
Session Time Limits
Set a maximum single-session gaming duration. When your session reaches the limit, jellevo will display a notification and give you the option to continue or log out. You can also enable a hard stop where the session ends automatically — no override option — once the timer runs out.
Cool-Off Periods
Take a short break from gambling without permanently closing your account. jellevo offers cool-off periods ranging from 24 hours up to 6 weeks. During a cool-off, you cannot deposit, place bets, or access real-money games. Your account remains open for withdrawal of existing funds.
Self-Exclusion
If you feel your gambling has become a problem, you can self-exclude from jellevo for a fixed period (6 months, 1 year, 2 years, or 5 years) or permanently. Self-exclusion is irreversible for the chosen duration — you will not be able to reopen or create a new account during the exclusion period. This is the strongest tool available.
Reality Checks
Enable periodic in-session reminders that display how long you have been playing and your net win or loss for the session. Reality checks appear as on-screen notifications at intervals you choose — every 15, 30, or 60 minutes. They help you stay aware of time and money spent while you are in the middle of a game.
// Step-by-Step
How to Self-Exclude on jellevo
Requesting self-exclusion on jellevo is straightforward. You do not need to explain yourself or justify your decision. The process takes less than five minutes and takes effect within 24 hours of confirmation.
Important: Once self-exclusion is confirmed, jellevo will also suppress all marketing communications to you for the duration of the exclusion period. If you receive a promotional message after self-excluding, please notify support immediately.
Log in to Your jellevo Account
Visit jellevo.bet and sign in using your registered username and password. If you are having trouble logging in, contact 24/7 live chat support for assistance — they can initiate the self-exclusion process on your behalf.
Go to Account Settings → Responsible Gaming
Navigate to your account settings panel and locate the Responsible Gaming section. All limit tools and exclusion options are grouped here in one place for easy access.
Select "Self-Exclusion" and Choose Duration
Choose your preferred exclusion duration: 6 months, 1 year, 2 years, 5 years, or permanent. Read the terms of each option carefully. Permanent exclusion cannot be reversed under any circumstances.
Confirm via OTP Verification
For security, jellevo will send a one-time password (OTP) to your registered mobile number. Enter the OTP to confirm your self-exclusion request. This step ensures no one else can exclude your account without your consent.
Receive Confirmation & Withdraw Remaining Funds
You will receive an email confirmation once self-exclusion is active. Any remaining balance in your jellevo wallet can be withdrawn during a 48-hour window before full account restriction takes effect. Contact support if you need assistance with your final withdrawal.
// Limit Reference
Available Limit Types & Settings
| Limit Type | Period Options | Takes Effect | Reduction | Increase |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Immediate | After 7 days |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Immediate | After 7 days |
| Wager Limit | Daily / Weekly / Monthly | Immediately | Immediate | After 7 days |
| Session Time Limit | Per session (15 min – 8 hrs) | Next session | Immediate | After 24 hours |
| Cool-Off Period | 24 hrs / 1 wk / 2 wks / 6 wks | Immediately | N/A — cannot shorten | N/A — cannot extend while active |
| Self-Exclusion | 6 mo / 1 yr / 2 yrs / 5 yrs / Permanent | Within 24 hours | N/A — irreversible | N/A — cannot shorten |
// All limits apply to real-money gameplay only. Free play / demo modes are unaffected by deposit and loss limits.
// Self-Assessment
Is Your Gambling Still Fun?
Gambling is meant to be a leisure activity — like watching a PBA game or going out in BGC on a Friday. If any of the questions below resonate with you, it may be time to take a break or reach out for support. Honest self-reflection is the first step.
jellevo encourages all players to do a quick self-check regularly. There is no judgment here — reaching out is a sign of strength, not weakness. Our responsible gaming team is available 24/7 to help you adjust your limits or start the self-exclusion process.
Do you find yourself spending more money on gambling than you originally planned?
Have you ever borrowed money — from friends, family, or a loan app — to fund your gambling?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to stop?
Have you hidden your gambling activity from people close to you — a partner, parent, or friend?
Do you find yourself chasing losses — gambling more to try to win back money you have already lost?
Has gambling started to affect your work, studies, or relationships in a negative way?
If you answered yes to any of the above, we strongly encourage you to contact our responsible gaming support team or use jellevo's self-exclusion tool. You are not alone — help is available.
// External Support
Help & Support Resources
jellevo is not the only line of defense. If you or someone you know needs help with problem gambling, these organizations provide confidential support for Filipino players.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation maintains a national responsible gaming framework and player protection programs. jellevo operates under PAGCOR's regulatory oversight and complies with all mandated player protection requirements.
National Center for Mental Health (NCMH)
The NCMH offers mental health services and crisis support to Filipinos. Problem gambling is recognized as a behavioral health concern, and the NCMH Crisis Hotline is available for those struggling with gambling-related distress.
Gamblers Anonymous Philippines
A fellowship of men and women in the Philippines who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from compulsive gambling. Meetings are held regularly in Metro Manila, Cebu, and Davao.
jellevo Responsible Gaming Hotline
Contact jellevo's dedicated responsible gaming support team 24/7 via live chat on the platform or by emailing [email protected] with the subject "Responsible Gaming Request". No judgment, no waiting.
// Play Smarter
Keep Gaming Fun — Set Your Limits Today
Log in to your jellevo account to review your current limits, enable reality checks, or start a cool-off period. Responsible gaming tools are always free, always available, and always just a few clicks away.